What is your turnaround time?
Made to order items are completed within 7 days when we have all the necessary materials in stock. We may contact you to advise of any delays in production. Please bear in mind that all products are handmade to order and this takes time!
What about gifts?
It's lovely to receive a nicely packaged gift! Since all our items are handmade and hand packed, we'll include a handwritten message and send it directly to the recipient!
Which countries do you ship to?
We currently ship to addresses in the UK. If you wish to enquire about making an overseas order, please get in touch!
Do you accept returns?
All our items are handmade and hand packed. In the unlikely event that you need to return an item, please get in touch to arrange this.
We do not offer returns or exchange for made to order items unless it is in the unlikely event that an item is faulty. We would hope to offer an exchange. Alternative prints and styles may be offered due to limited production of items and limited fabric availability.
Returns must be received within 30 days of delivery to you, in the original packaging, in an unused and resalable condition. All returns are assessed and items not meeting this criteria may be subject to a partial refund.
Postage costs for the return are covered by the customer and remain your responsibility until they are received by us.
Your data is collected for fulfilling your orders and is never shared with anyone else. You will also receive our newsletter and can reply 'stop' at any time.
The information we collect and interpret helps us improve our products and service.
By providing us with your email when you subscribe, you consent to us emailing you with updates on products, offers and our service. Your email address will not be shared with others.